Our website is dedicated to serving trade professionals exclusively. However, non-trade professionals are welcome to browse our website for inspiration. Additionally, we can assist you by connecting you with a qualified flooring professional in your area. Please contact us for more information and assistance. Furhtermore, you can find a trade professional that works with us HERE.

We typically have items in stock and ready to ship within a day or two of your order being placed. Delivery times vary depending on your location: shipments to the eastern or central parts of the US generally take 2-4 business days, while deliveries to the West Coast usually take 4-6 business days. Once your product is in transit, the freight carrier will contact you to schedule a convenient delivery appointment. Please note that all delivery dates are estimates and it's best to wait until you've received your product before scheduling installation or assistance.

Yes, at Pro Hardwood, we stand by the quality of our products. Most of our pre-finished hardwood flooring materials come with manufacturer warranties that cover defects in material and workmanship. For our unfinished hardwood, we offer a structural warranty up until the point of installation. It is essential for the installer to verify that the product meets all specifications before installation. For specific warranty details, please refer to the product description or contact our customer service team. If you encounter any issues upon delivery, please reach out to us for assistance.

At Pro Hardwood, we strive to ensure our customers are fully satisfied with their purchases. If the material does not meet your expectations, returns can be initiated within 30 days of purchase. However, certain conditions apply. You must consult with a Pro Hardwood representative and obtain approval for the return. A restocking fee will be applied, and the specific fee will be determined during the return process. Original shipping charges are non-refundable, and return shipping costs must be covered by the customer. Returns are only accepted for products in their original manufacturer's packaging, free from any signs of tampering or damage. Opened boxes, cartons, or bundles cannot be returned. Special orders, closeouts, custom-made materials, discontinued items, moldings, trim, adhesives, underlayment, and other accessories are not eligible for returns.

For any cancellations, please be aware that products already in production or shipped may incur additional fees. All cancellation requests must be formally confirmed in writing by a Pro Hardwood employee. If you have any questions or need further assistance, please reach out to our customer service team.

Yes, at Pro Hardwood, anyone can easily order samples directly from any of our product pages before making a purchase. We understand the importance of seeing and feeling the quality of our hardwood flooring materials before committing to a larger order. Ordering samples allows you to assess the color, texture, and overall appearance of the flooring, helping you make an informed decision for your project. Simply navigate to the product page of your choice and select the "Order Sample" option to get started. If you have any questions or need further assistance, our customer service team is always available to help.

At Pro Hardwood, we have a limited return policy for unused flooring. We understand that circumstances may change, but returning extras may not be cost-effective due to restocking fees and freight costs. Additionally, keeping a few bundles on hand can be beneficial for potential future repairs. Please consult with our customer service team for further assistance or to discuss specific return options. We are committed to providing a seamless experience for our customers while ensuring cost-effectiveness for all parties involved.